Thank you for choosing to book with us we hope you will enjoy your stay. The following terms and conditions apply to your booking. They form the terms of a legally binding contract between us and you.
Price
The price payable includes accommodation and breakfast for the number of nights stated on your booking.
Under aged guests
We do not accept children under the age of 18. The house is a retreat for adults only.
Deposit
A non refundable deposit of 25% is required at the time of booking, to be paid credit or debit card.
Confirmation of Booking
Your booking will be completed when we acknowledge receipt of your booking request and deposit. Prior to that the booking will only be regarded as provisional.
Payment
We accept payment by credit or debit card.
Payment for any outstanding balance for the cost of your stay will be taken on checking in. Any extras incurred will be payable on departure.
We will keep your card details until such time that we are satisfied that there have been no.
- Chargeable breakages/damage
- Breach of no-smoking or pet policy
- Any extras incurred.
Thereafter we will shred all details of your card details.
Cancellation by you
If the booking is cancelled less than 5 days before arrival then a charge equal to 50% of the stay will be made.
Cancellations must be made or confirmed in writing.
It is recommended that you take out travel insurance which provides for cancellation cover.
If you cancel 7 days or more, in the low season i.e. from November to the beginning of February we would consider accepting a rebooking within 2 months of the original date and would not take another deposit.
Departure earlier than planned
If you for whatever reason choose to depart sooner that the planned departure we reserve the right to charge the full amount stated in the confirmation. If you are here on a special package such as 3 for the price of 2 then we reserve the right to charge the full cost of the stay without any special discount. For example if you came for 3 for the price of 2 nights and left on the 2nd night we would reserve the right to charge you the 3rd night’s stay,
Cancellation by us
In the unlikely event that we are forced to cancel your booking we will attempt to offer you alternative accommodation. If suitable accommodation is not available then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us.
Amendment by us
If you have booked a specific room, we will try to ensure that this room is available to you. We do however reserve the right to accommodate you in a different room. If this room is not acceptable, you have the right to treat the booking as being cancelled and we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us.
If you accept the new room and the new room is normally charged at a lower rate, then the difference will be deducted from the final balance due from you. If the new room is normally charged at a higher rate then you will not be charged the difference. This is the limit of our liability to you in these circumstances.
Arrival and Departure
Check in is from 15h00 onwards.. We would not accept arrivals after 20h00 unless previously arranged or you have kept us informed of what time you are due to arrive. . If you arrive after 20h00 and have not agreed this with us we reserve the right to charge an additional £20. Checkout on day of departure is by 11:00AM.
Luggage Storage
Sorry we dont offer luggage storage at the premises. Please store your luggage at Windermere Tourist Office about 50 yards from Windermere Train Station.
Damage and Breakages
We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages which we consider was deliberately or recklessly caused. You will be notified in writing as soon as is reasonably practicable, if the damage is discovered after you depart. We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of the damage.
Smoking Policy
We are a No Smoking Establishment. If we find that guests have been smoking in the room, then we reserve the right ask you to leave immediately. You will remain liable for the whole of the cost of your stay. Whether or not you are asked to leave, we also reserve the right to charge a sum equivalent to one night’s stay if we are unable to re-let the room for 24 hours whilst it is fully aired. You will be notified in writing as soon as is reasonably practicable if evidence of smoking is discovered after you depart.
Pets
We do not accept pets.
Drink and our license
We are not licensed. If, however, you choose to bring your own drink, we have no problem with this providing you drink in your bedroom or in the guest lounge.
Our Liability
We do not accept any liability for damage to your property or injury to you (or other members of your party) whilst on our premises unless caused by the negligence of us, or our employees.
Data
Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation.
Law
Any dispute between us will be governed by the non-exclusive law of the English Courts.